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Using a software product to increase the efficiency of call center operators
NOTOS CC-8 software product provides quality customer service
NOTOS CC-8 is an easily maintained solution for Call-center that can be run on a cloud resource or on a local server
The NOTOS CC-8 system is a Call-Center product that allows you to
You get the best solution that suits your business in all respects, whether you're selling your own products and services, running sales campaigns, organizing meetings, or conducting surveys.
No initial costs, Free training, System administration included in the license price
We meet your needs by offering comprehensive service, tools, full support in its use, and free training for employees.
Main functions of the system
- NOTOS CC-8 compatibility with other systems and applications
- the ability to support several campaigns at the same time and group operators
- management of individual operators
- writing a conversation script
- real-time monitoring of operators
- Assisting the operator during a conversation with a customer
- the ability to listen to operators online
- view call statistics in the form of reports (call time, efficiency, breaks and contacts, etc.)
- Create, edit, block, and delete campaigns
- View completed and archived campaigns
- export/import of the contact database
- the ability to automatically switch a consultant / group of operators / to another campaign
- the ability to call the customer again at the time specified by the operator. Saving the history of a conversation with a customer
- recording and sharing recorded calls (any file and audio format - WAV, MP3)
- maintaining a customer card with contact information and communication history. There is also the following possibility of transferring this data (for example, to the "Sales Department")
- availability of a "blacklist" of numbers
- access to system management via smartphone/tablet/laptop
- the ability to create customer databases
- automatic customer identification - the system presents this contact history on the operator's desktop
- Recognize faxes and answering machines
- and much more
FREE
preliminary audit
Take advantage of our experience and knowledge, order a free audit and get a detailed work plan, estimate, and test service.
Enter your short details in the form
***Note: The offer is limited in the number of test periods
